Jos DisCo reiterates commitment to improved service delivery
Jos Electricity Distribution (JED) Limited says it is dedicated to ensuring reliable power supply to its customers within the areas under its jurisdiction.
Mr Rilwanu Shehu, the State Operating Officer, (JED) Gombe State gave the assurance during a town hall meeting, tagged, “Customers Consultative Forum” in Gombe on Saturday.
Shehu emphasised the company’s resolve to address customer concerns and enhance service delivery in the state.
According to him, the forum served as an avenue for customers to voice their issues, while also enabling JED to gather feedback on how to better serve its customers in the state.
“We are committed to improving service delivery to customers, by improving power supply.
“The engagement with customers today is to improve service delivery and gather feedback on power supply, network issues, and other concerns.”
Shehu seized the opportunity to call on its customers in Gombe State not to pay for the installation of metre, insisting that installation under the Distribution Sector Recovery Programme (DISREP) Metering Scheme remains free.
He said that the metre distribution would commence in September, insisting that the prepaid metre would be free and given to Band A customers within its franchise area.
He said that the move was part of the company’s effort aimed at improving services and bridging the metering gap in its franchise areas.
He said that no fewer than 109, 000 metres would be distributed to Band A customers in Bauchi, Benue, Gombe and Plateau States.
“ The metres that are coming are absolutely free and no one is expected to pay for them.
“This is part of our effort at expanding our metering system and improving service delivery to our numerous customers.
“If anyone asks you to pay before installing the metres, just report them and we will make example of them,” he said.
Speaking further, Shehu urged customers not to pay to get faulty transformers fixed, adding that the responsibility of fixing the nearly 3,000 transformers in the state remained JED’s.
“The only responsibility of customers is to pay their bills and also to report suspected acts or attempts at vandalising our installations,” he said.
On the complaints, raised by customers during the engagement, Shehu said “we will try to address their concerns and give them better service delivery going forward.”
Some of the customers who spoke during the meeting acknowledged improvements in power supply while urging more actions against vandalism of critical infrastructure which usually result in darkness.
